First-class customer service shouldn’t come at a price. Unlike other Web design and hosting firms, we don’t charge our clients additional fees for technical support. Instead, we give you unlimited access to our knowledgeable and courteous Customer Care representatives. These dedicated specialists work with you during every step of the site-building and promotion process. No matter what your question or concern, we’re here to help!
Dedicated Specialists – Our Customer Care team is unlike any other ordinary tech support staff anywhere. When you contact Customer Care, you’ll be connected with a team member who is specifically trained in the area of your concern. And we don’t just stop at ecommerce assistance and email marketing support. Because we understand how vital a social media presence is to your business,our representatives will work with you to establish accounts on popular social networking sites like Facebook and Twitter. Our knowledgeable specialists are rigorously trained in all of the latest social media trends, and they’re here to guide you through the social media marketing process, from set up to promotion.
Live Remote Access Support – This remarkable tool allows our Customer Care representatives to provide superior, interactive service by establishing a direct connection between your support specialist’s computer and your own! You’ll be able to watch them perform each step on your screen in real time!
Automatic Software Upgrades – Our team of software developers is constantly adding new features to our proprietary solution! As our valued client, you’ll always have automatic access to our newest tools – at no additional cost!
Multi-Lingual Support – With thousands of customers spanning the globe, we understand the
importance of clear communication in any language. In addition to our outstanding English-speaking support team, we’re also proud to provide a team of experienced technical support specialists who speak Mandarin, Cantonese and Spanish!
No Contracts. Unlike other companies that tie you to a lengthy contract with steep cancellation penalties, we offer the freedom to cancel at any time without any fees. We’re so confident that you’ll be impressed with our solution and service that we’d rather earn your business on a monthly basis.